Wholesale Policies

Welcome to Fat and the Moon! Please read through the following policies and requirements for selling Fat and the Moon products in your shop or online store. If you have any questions or concerns, please contact us at  nic@fatandthemoon.com.


Creating Your Account & Placing Orders


Wholesale orders must be placed via our wholesale website, fatandthemoonwholesale.com.

Emailed orders will not be processed unless otherwise discussed and approved. Straight up.

If you already have an existing wholesale account, simply login, add our potions to your cart, and check out--it's as simple as that!

If you do not have a wholesale account with us, please fill out the jotform in the link below and we will get back to you as soon as we can. Once your account is approved, we will  send you an account activation link via email. Once you activate your account, you will have full access to our wholesale website. 

For account setup, we need you to fill out the form on the following page: https://www.fatandthemoon.com/pages/wholesale

 

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Minimums + Requirements

A minimum of $250 is required for each wholesale order placed via our website with immediate payment terms. Net 30 terms require $500 order minimums and are available upon request and approval. Once your order is placed, you have 5 days to make any edits or cancel your order. After 5 days, since the witches have already started to brew your potions, your order is not able to be changed, cancelled, or refunded. Considering our lead-time, please try to ensure your final order quantities are realistic for your current and projected sales. 

Our products are not authorized to be sold via Amazon, Walmart, or any other third party market that is not pre-approved by us. If you do sell our products on these markets without prior authorization, you will be subject to legal action.

 

Lead Time + Shipping

For U.S. domestic orders over $1000, we offer free shipping.

Fat and the Moon is made fresh to order, so please allow a three week lead time from the date your order was placed. From the beginning of October through December, expect a lead time of up to four weeks due to the holiday season. It is highly recommended to place your holiday orders as early as September or October. 

All items will be shipped via USPS by default. Tracking + insurance will be added automatically, and all shipping costs are paid for by the customer. 

If, by special case and approval, alternative shipping has been arranged and paid for by the wholesale customer, a 3% handling fee will be added to your invoice. 

If you are a stockist outside of the United States, please take note of VAT and customs fees.​ We are not responsible for any fees accrued once the package has arrived at your destination. We recommend checking with your local post office to receive a quote on what these fees may be prior to placing your order. 


Payment

Payment will be due at time of checkout. You will have the option of paying via debit/credit card or PayPal. All standard term orders must be paid for before they are processed. If your preferred payment method is via check, please contact us so we can discuss your options. 

Net 30 terms are available with the following requirements: 

  • $500 order minimums 
  • Minimum of one order every 90 days 
  • Orders must be sent via email to nic@fatandthemoon.com in PO (purchase order) format with the correct date, item name, quantity and shipping/billing address. Any orders submitted in other formats will not be accepted.
  • Payment due in full 30 days from date of parcel shipment from Fat and the Moon facility 
  • Review of Net 30 terms annually 
  • Agreement to forfeit terms if order frequency/minimum is not upheld by stockists.

Note on TESTER SIZES:

Tester sizes are for samples only and are not for resale! Not every product has a designated “tester” size. If you would like a tester for a product that does not have a tester size, we recommend ordering an additional unit to use as your tester. We do not offer any further discounts on non-tester sizes meant to be used as testers.

If you purchase 6 testers, you may receive one tester for free by replying to the emailed order confirmation from Shopify. If you order through PO, you may note which tester you’d like free in the notes field. 

Make sure to check your testers every few months to ensure they are still in good shape. Testers sell the products, and gross ones are major deterrents!

 

Stability of Products

Fat and the Moon products do not contain any chemical preservatives. Therefore, the All Cream, Aloe Lotion, Masa & Olive Face Paste, Olive & Clay Shave Cream and Earth Surface Primer are the most susceptible to spoilage if left in the sun, a hot room, or on a shelf for longer than three months. 

The oils in the Face Oil, Growing Belly Balm, Earth Surface Primer are fragile to light and heat, and therefore, must stay out of direct sun and high temperatures. Make sure to check your testers every so often to ensure they are still in good shape!


Damage + Packaging

Fat and the Moon packs orders as securely as possible, but in the event of a damaged package, please contact us immediately to resolve the issue.


We use recycled and/or reused packaging materials for our wholesale shipments.

Returns

Due to the nature of the products, returns cannot be accepted. If there is an issue, please contact us and we will do our very best to remedy the situation. 

If a customer has purchased one of our products via your shop, you are responsible for handling any returns/exchanges as you wish. If you have a customer service issue that you believe is at our fault, please contact us immediately to discuss.